Your rights as a patient
- Receive considerate, respectful care without discrimination.
- Receive information in a way you can understand and request communication assistance.
- Participate in decisions about your care and receive information about proposed treatment, risks, benefits and alternatives.
- Refuse treatment to the extent permitted by law and understand possible consequences.
- Have personal privacy and confidentiality respected.
- Know the names and roles of people involved in your care.
- Receive information about facility ownership, financial interests and applicable patient charges.
- Ask questions, raise concerns and use the grievance process without retaliation.
- Receive information about advance directives and facility policies.
- Receive discharge instructions and information needed for follow-up care.
Your responsibilities
- Provide accurate and complete health, medication, allergy, insurance and contact information.
- Ask questions when instructions or information are unclear.
- Follow the agreed treatment plan and report unexpected changes.
- Arrange required transportation and responsible-adult support.
- Respect staff, other patients, visitors and facility property.
- Meet financial obligations and provide current insurance information.
Questions or grievances
Patients may raise a concern directly with SPOSC. Please consult the official Patient Rights & Responsibilities notice for grievance procedures and contact information.